Welcome to JUSTDOGS online store! If any purchases are made from this website, it is done in agreement to the terms and conditions mentioned below. These terms are meant to ensure an awareness of the shipping and delivery policies by the customer.

  1. Product availability

    JUSTDOGS strives to maintain a transparent and accurate record of stock availability on our website, however, in case of any unfortunate and unforeseen discrepancy, the brand will not be able to provide the out-of-stock products at the time of purchase.

    In case of unavailability of a product, JUSTDOGS will have the right to cancel the order and your money will be refunded.

  2. Shipping Charges

    Shipping charges for your order are determined on the basis of weight, dimensions and the destination of the products in the order. Shipping costs will be added to the bill and collected during the purchase.

    This will be the final price for shipping charge for the customer.

  3. Delivery

    Domestic shipments are generally in transit for about 5-7 days.

    Usually orders are processed within 2 working days from when we receive your order. The warehouses for JUSTDOGS operate on Monday-Saturday during business hours, except on national holidays when the warehouse remains closed. During these circumstances, we strive to ensure that shipment delays are kept to a minimum.

  4. Change in Delivery Address

    In case of a request for change in delivery address, we will be able to change the address before the order is dispatched.

    Please inform us about this change via email or a phone call to contact customer care.

  5. Deliverable Pin codes

    Our delivery courier services may change their pin code service at any time for unforeseen reasons. If this happens, our customer care team will get in touch with you to discuss alternative delivery addresses if possible.

    JUSTDOGS holds the right to cancel any order in case of a non-serviceable pin code.

  6. Exceeding of the Delivery Time

    If the delivery time gets exceeded from the previously predicted time, please contact JUSTDOGS so that the situation can be looked into. The amount of time taken for a delivery is subject to many factors beyond our control and can sometimes include travel delays due to weather conditions and strikes that may affect our courier partners.

  7. Tracking

    Once the shipment is dispatched, you will receive a link to track the progress of your order and see the latest updates made in the delivery process.

    This is made available by the shipping provider.
    You can also track your order here:

  8. Parcels Damaged In-transit

    If the outer packaging of your parcel is damaged, please reject the parcel at the delivery if possible and contact our customer care.

    A refund or replacement will be processed when the courier completes an investigation of the claim.

  9. Parcels Lost In-Transit

    In case of a parcel lost in-transit, please contact the JUSTDOGS customer care and a refund or replacement will be processed when the courier completes an investigation of the claim.

  10. Goods and Service Tax

    The price displayed on the checkout page is inclusive of all taxes.

  11. Cancellations

    All orders can be cancelled before the order is shipped. If the order is already shipped, it cannot be cancelled.

    However, if you wish to cancel the order but it has already been shipped, please inform us about the same via email or call. Alternatively, you can choose to refuse the delivery. In case of a prepaid order, the refund will be initiated after the product is returned to the hub.

  12. Shipment Return to Origin

    In case of a failure to deliver your order, our courier will make three attempts for the delivery but if the shipment is still not delivered then it will be RTO by the courier partner. To reship the order, the customer will need to wait until the product is back in our warehouse. For COD orders, the customers will have to place a fresh order.

  13. Customer Service

    For any customer service enquiries, please contact us at +91 9809113111 and please email us at support@justdogsstore.com

    https://www.justdogsstore.com/contact-us/