This Shipping and Delivery Policy (“Shipping Policy”) applies to customers of ‘JUSTDOGS,’ a brand of JUST DOGS SPALONS PVT LTD, who visit the website (“Website”) and/or the mobile application JUSTDOGS (“App”) for the purpose of purchasing products and subscribing to services. For convenience, the terms “Website” and “App” together will be referred to as the “Platform” in this Shipping Policy.

The objective of this Shipping Policy is to provide customers with information and guidance regarding the shipping and delivery process for products ordered through the Platform, as well as details about shipping charges.

For the purpose of this Shipping Policy, the terms “you,” “user,” or “customer” refer to any natural or legal person who has registered on the Website and/or App, providing the required registration data or making a purchase(s) from the Website and/or App. The terms “we,” “us,” or “our” refer to JUSTDOGS.



1. Delivery Process:

Upon placing an order for product(s) through the Website and/or App, our system will process your order. The product(s) will undergo a thorough inspection to ensure their quality. Once the quality check is passed, the product(s) will be packed and handed over to our trusted delivery partner for prompt delivery to your doorstep.

2. Product Packaging

We package our product(s) according to their category, utilizing either corrugated boxes or additional filling in courier polybags. We take all necessary precautions to ensure that the product(s) are delivered to you without any damage. In the event that you receive any damaged products, please refer to the ‘Cancellation and Return Policy’ available on the Platform for information on seeking exchanges or returns.

3. Shipping Locations

We ship our product(s) across India.

4. Order Tracking:

Once you place an order on the Platform, you can track its status by clicking on “My Order” on the Website and/or App.

5. Estimated Shipping Time:

Typically, we dispatch most orders within 1 (one) business day.

6. Multiple Shipments:

If you have ordered different products under one order, it is possible that your order may be shipped in multiple parts.

7. Shipping Charges:

Orders with a total value of ₹500 or more will qualify for free shipping.

For orders with a total value below ₹500, a shipping fee of ₹69 will be applicable.

In the event of a return for orders originally valued below ₹500, the shipping fee of ₹99 levied in the original order will not be refunded.

8. Disputes:

Any issues arising from this Shipping Policy shall be exclusively dealt with by the competent courts in Ahmedabad, to the exclusion of all other courts in India.

9. Arbitration:

In the event that disputes cannot be settled amicably, the sole arbitrator appointed under the Arbitration and Conciliation Act, 1996 shall resolve the disputes. The seat of arbitration shall be in Ahmedabad, and the proceedings shall be governed by Indian laws.