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Our ordering process is designed for a seamless experience, ensuring a smooth journey from start to finish. Upon placing an order through our platform, rigorous quality checks guarantee the dispatch of top-notch products, securely packed and swiftly handed to our trusted delivery partners. We proudly offer nationwide shipping, granting you the convenience of tracking your order's status effortlessly. Most orders are dispatched within a business day, and for added convenience, we accommodate multiple shipments. Take advantage of our free shipping service for orders exceeding ₹500; orders below this amount incur a nominal ₹69 fee. Rest assured, any concerns are addressed in accordance with our comprehensive ‘Cancellation and Return Policy’. Should disputes arise, our dedicated approach ensures resolution through arbitration, following Indian laws and with the seat of arbitration in Ahmedabad.

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Our cancellation policy allows order cancellation before shipment through our platform or by contacting customer care at support@justdogsstore.com, while post-shipment cancellations can be facilitated by denying delivery upon receipt. For returns, exchanges, or refunds, a thorough inspection of received items within 7 working days is advised, with specific product return policies available on respective product pages. Contact our customer care at support@justdogsstore.com or call 98091 13111 to initiate returns or exchanges. Items eligible for return must be unused, with tags, in original packaging, and accompanied by proof of purchase, with certain items, such as opened food packets or those bought during special sale events, not applicable for return. Confirmation of refund requests will be communicated via email/SMS within 48 working hours, and customers are encouraged to review product descriptions for return eligibility before purchase

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