Return & Refund Policy

Return


“Return” is defined as the action of giving any item purchased by a customer to a seller, in this case, Just Dogs Spalons, through the Just Dogs website in case any of the following situations were to arise:


  1. A wrong item was delivered.
  2. (A) Product(s) was/were missing from the package that you received.
  3. The item was defective.
  4. The item was damaged in transit.


We request the customer to go review the items in their cart before placing the order. In case a customer adds a wrong item to their cart, Just Dogs Spalons shall not be responsible to allow a return or exchange.


These are the rules applies to this policy

  1. Certain items such as food, grooming products, supplements, apparel, beds, car seat covers, etc. shall not be returned or exchanged once their seal is found to be broken.
  2. In case of any damaged or missing product, the customer is required to raise the request for return within 24 hours from the time of delivery, Once the request is made, the customer needs to provide visual proof (an image or a video) of the damaged product to Just Dogs Spalons within 3 days from the time of delivery.
  3. All items that are to be returned must be unused and in the original condition with all their original tags and packaging intact and they should not be broken or tampered with.
  4. In the event that Just Dogs Spalons accepts the return request raised by the customer, the customer will have to return the product, after that will the refund be credited to the customer’s account.
  5. Refund will not be processed until a quality check of the product is conducted by the experts at Just Dogs Spalons.


The product(s) must be returned unused and with their original packaging and invoice to:

1st Floor, S. R. House, Surendra Mangaldas Rd, near Bikanerwala, Nehru Nagar, Ahmedabad, Gujarat 380015


Replacement


In the event that the customer wishes to get a defective item replaced, contact our Customer Care within 30 days from the date of delivery. The defective (part of the) product will be recalled and a replacement will be shipped at the earliest.


Refund


Return could also result in refund of money in some of the cases.


Below are the rules applies to this policy

  1. In the event that Just Dogs Spalons accepts the return request raised by the customer, the customer will have to return the product, after that will the refund be credited to the customer’s account.
  2. Refund will not be processed until a quality check of the product is conducted by the experts at Just Dogs Spalons.
  3. The entire amount will be credited to the customer’s bank account within 7-8 working days after completing all the formalites.


Cancellation


In order to cancel the Order, customer have to Contact Us within 24 Hours from the order placed.